By Lelita Cannon
Dontá Wilson is the chief digital and client experience officer and a member of the executive leadership team for Truist. “My role, in its simplest description, is to be the voice and champion of our clients,” Wilson said. “I wake up every day inspired by our purpose while focusing on innovating and ensuring that we can create seamless experiences between clients’ financial lives and personal lives.”
Wilson’s career began at Truist’s predecessor, BB&T, while in his sophomore year of college. At the time, he syphoned inspiration from a speech given by the financial institution’s CEO. The executive spoke of BB&T’s purpose and the important work they were doing in the community. Wilson realized it was an organization that aligned with his personal beliefs. He pleaded for an internship until he was offered a role in operations in 1995, and he has excelled ever since. Wilson lives and works by sage advice passed to him from his grandfather, “Proud preparation prevents poor performance.”
Wilson graduated from the University of North Carolina at Charlotte with a Bachelor’s in Management, then went to business school at the University of Maryland for his MBA. He is also a graduate of the Tuck Executive Program at the Tuck School of Business at Dartmouth and the BB&T Banking School at Wake Forest University.
In addition to his professional work, Wilson takes great pride in giving back and is active with many non-profit, educational and community service boards. Several years ago, he founded I Am My Brother’s Keeper inner city mentor program. Currently, he serves on the UNC Charlotte Board of Trustees and the Board of Samaritan’s Feet.